MyGold

Support

Help with the MyGold app for iPhone and iPad

Contact

Email support@mygold.site. We usually reply within two working days, in English or Arabic.

Sign-up

I didn’t get the 6-digit code

Check your spam or junk folder for an email from MyGold (no-reply@send.denbrookcapital.com). After a minute you can tap “Send a new code”. If the email address looks wrong on the code screen, tap “Wrong email? Change it”.

Password

I forgot my password

On the sign-in screen tap “Forgot password?”. We email you a code; enter it with a new password.

Accounts

Do I need an account?

No. Tap “Use without an account” and everything stays on your phone. If you create an account later, the purchases on your phone move into it and appear on every device you sign in on.

Values

Why is the value lower than the shop price?

MyGold shows the melt value of the gold at the live spot price. Shops add a dealer premium, and jewelry includes a making charge, so buying prices are usually a little higher.

Price alerts

I didn’t get a price alert

Check that notifications for MyGold are allowed in iPhone Settings → Notifications → MyGold. Alerts aren’t sent between 11 pm and 7 am your time, and a big-move alert is sent at most once a day. A price target alert is sent once, then removed.

Your data

Export or delete your data

Settings → Export purchases (CSV) gives you a copy. Settings → Delete account and data permanently deletes your account and every purchase in it. See the privacy policy for details.